At NutraWorld (nutraworld.pt), customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. Please review our Refund & Return Policy below before placing your order.

Order Processing

All orders are processed within 1–2 business days after order confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.
• Processing times may vary during sales, promotional campaigns, or high-order volume periods.

Shipping Policy

Delivery Time

We offer delivery throughout Portugal and other supported regions.

Estimated delivery time:

• 2–5 business days after dispatch

Please note that delivery times may vary depending on:

• Your location
• Courier service availability
• Unexpected delays such as weather conditions, strikes, or public holidays

Shipping Charges

• Shipping charges (if applicable) will be shown at checkout.
• Free shipping may be offered during selected promotional campaigns or special offers.

Return & Exchange Policy

Due to the nature of health and supplement products, we do not offer returns or refunds for change of mind. However, if you receive a damaged, defective, or incorrect product, you may request a return or exchange under the conditions below.

Eligible Return / Exchange Conditions

You may request a return or exchange if:

• The request is made within 3 days of delivery.
• The product is unused, unopened, and in its original packaging.
• You provide valid proof of purchase (such as an order number or invoice).
• The item received is:DamagedDefectiveIncorrect or different from what was ordered

Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return, refund, or exchange:

• Opened or used supplements
• Products damaged due to customer misuse or mishandling
• Clearance, sale, or discounted items (if clearly mentioned)
• Items returned without original packaging
• Products returned after the allowed return window

Refund Policy

Refunds are only applicable in cases where:

• The ordered item is out of stock after payment.
• A replacement is not available for a damaged or incorrect item.
• The issue is verified and approved by our support team.

Refund Process

If your refund request is approved:

• The refund will be processed within 5–7 business days.
• Refunds will be issued via the same payment method used during purchase, where applicable.
• In some cases, refunds may be issued via bank transfer.

Please note: Shipping charges are non-refundable unless the error was on our side.

How to Request a Return, Exchange, or Refund

To request a return, exchange, or refund:

1. Contact our support team via phone or email.
2. Share your:Order numberProduct name/detailsClear explanation of the issuePhotos (if the product is damaged or incorrect)
3. Our team will review your request and guide you through the next steps.

Contact Us

If you have any questions or need help regarding your order, feel free to contact us:

Website: nutraworld.pt
Email: info@nutraworld.pt
Whatapp: +351 920546371